Iris onboarding agent — 48-hour time-to-live for new clinics

The biggest cost in deploying a voice agent for an Israeli SMB is not the model and not the telephony — it is the human implementer who interviews the business owner, writes the agent's prompt, configures the calendar, defines the handoff rules, and tunes the agent over the first week of traffic. Iris removes that human from the critical path.

What Iris does

• Runs a 25-minute structured discovery interview with the business owner, in Hebrew or English, over WhatsApp or phone — whichever the owner prefers.
• Generates the first draft of the agent's system prompt from the interview transcript, including business hours, services, pricing, FAQ, and handoff criteria.
• Provisions calendar integrations, configures the phone number, and runs an end-to-end smoke test before activation.
• Schedules a 24-hour and 7-day check-in to review missed calls and tune the agent against real traffic.

Why 48 hours

48 hours is the budget we set ourselves: signup on Monday morning, live agent answering real calls by Wednesday morning. The interview itself takes under 30 minutes; the remaining time is calendar handshakes, owner review of the draft prompt, and the smoke-test window. Most clinics finish in 26–30 hours, well inside the budget.

What Iris does not do

Iris is not a magic compiler. If the business has a complex multi-location calendar, multi-language pricing, or unusual handoff rules, Iris escalates to a human implementer with a structured brief — but this is the exception, not the default. About 78% of clinics complete onboarding with no human-implementer touch at all.

How to use it

Iris fires automatically on every new Link Voice signup. The owner gets a WhatsApp message within five minutes asking to schedule the discovery interview. No action is required to opt in; existing customers can also re-run Iris to refresh their agent against business changes.