Link Voice
Frequently Asked Questions
TL;DR
Link Voice is a Hebrew-first AI voice agent that handles inbound and outbound calls, WhatsApp and SMS from one unified agent. End-to-end latency 600-900ms, native Hebrew-English code-switching, deploys in under an hour for small businesses, integrates with HubSpot, Salesforce, Pipedrive and the major Israeli calendars. Pricing is per-minute with a sandbox to test before you pay.
How accurate is Link Voice in Hebrew vs English?
Link Voice is tuned for Israeli Hebrew first. On clean phone audio we measure word-error-rate in the low single digits for Hebrew speech, comparable to English on the same hardware. The bigger win versus generic platforms is on code-switched sentences (Hebrew + English mid-utterance), where general models degrade sharply and our model holds steady. We continuously evaluate on a private Israeli call corpus that includes accents, slang and noisy environments.
What is the latency? Will callers feel a delay?
End-to-end response latency typically sits in the 600-900 millisecond range — measured from end-of-speaker-turn to first audio out — which most callers perceive as natural. We achieve this with streaming ASR, a low-latency Hebrew TTS voice, and an LLM tier that is selected per turn so simple confirmations skip the heavier model. For real-time benchmarks, see our voice product page.
How does WhatsApp, SMS and phone integration work?
Link Voice ships as a unified omnichannel agent. You get an Israeli landline or mobile number (or port your existing one), a WhatsApp Business profile, and SMS — all wired into the same agent, the same memory and the same CRM record. A caller who hangs up gets a WhatsApp follow-up; a WhatsApp lead who needs human help is bridged to a live call. You configure routing rules in the dashboard with no code.
What does Link Voice cost per minute?
Pricing is metered per minute of actual conversation, billed in one-second increments. Small businesses on starter plans pay the equivalent of low single-digit shekels per minute, with the rate dropping for higher-volume plans and enterprise commitments. Inbound and outbound minutes are priced separately, and phone number rental is a flat monthly fee. For an exact quote, contact us at office@linkaiil.com.
How long does it take to deploy a Voice agent?
Self-serve deployment takes under an hour using our setup wizard — you answer a few questions about your business, pick a voice, define the call flow, and connect a calendar. Mid-market deployments with CRM integrations and custom scripts typically run two to three business days. Enterprise rollouts with multi-location routing and audit review take two to four weeks. You can start with call-forwarding from your existing number and cut over fully when you are satisfied.
Can the agent switch languages mid-call?
Yes. If a caller opens in Hebrew and switches to English, the agent detects the switch and responds in the new language while preserving conversation state. This works for Hebrew, English and Arabic, and is critical for Israeli business calls where speakers mix languages constantly. You can also configure language preferences per caller in the CRM so repeat customers always get the right opening.
What voice options are available?
Link Voice ships with a curated library of Hebrew, English and Arabic voices — male and female, multiple ages and registers. Default Hebrew voices are tuned for natural Israeli prosody (not the textbook Hebrew you hear in foreign apps). Enterprise customers can clone a brand voice from a 60-minute sample, subject to a written consent process and our voice-cloning policy. Voice selection is changeable from the dashboard at any time.
What about privacy and call recording?
Calls are recorded only when your business policy enables it, and Israeli law requires you to play a disclosure prompt at the start of recorded calls — Link Voice handles this automatically in Hebrew or English. Recordings and transcripts are encrypted at rest, access-logged, and retained per the window you choose (default 90 days, configurable from 7 days to multi-year). Customers on regulated plans can request data residency in Israel or the EU. Full details in our privacy policy.
Can I train the agent on my business?
Yes. The setup wizard captures your services, opening hours, pricing rules, FAQ and call-flow logic without any code. Beyond that, you can upload PDFs, link your website or knowledge base, and feed in past call transcripts so the agent learns your phrasing. Enterprise customers get a custom-training engagement where our team works through your edge cases and locks the agent to your brand voice.
Which CRMs does Link Voice integrate with?
Native integrations: HubSpot, Salesforce, Pipedrive, monday.com, Zoho, Google Calendar, Microsoft 365 and Calendly. Generic options: webhooks (per-event, signed), Zapier, Make and a REST API for custom systems. Each call posts a structured payload — caller info, intent, transcript, outcome — so your CRM stays in sync without manual data entry. Custom CRM integrations are scoped on enterprise plans.
About the author
Ori Mashiach is co-founder of Link AI. Background spans Stanford, IDF Unit 8200, Weizmann Institute and Israel's Ministry of Defense. He writes about voice AI, Israeli go-to-market and the practical mechanics of shipping autonomous agents. More about Link AI.