Link AI
Frequently Asked Questions
TL;DR
Link AI builds Hebrew-first autonomous agents for Israeli and global businesses — Link Voice for inbound and outbound calls, WhatsApp and SMS, and Link Mailer for researched cold email. Tel Aviv-based, compliant with Israeli Privacy Protection Law and GDPR, with native CRM integrations and a sandbox so you can try the agent on real calls or real emails before paying.
What does Link AI do?
Link AI builds autonomous AI agents that act as voice receptionists and outbound email engines for Israeli and global businesses. Our two flagship products are Link Voice — a Hebrew-first AI voice agent that answers calls, schedules appointments and handles WhatsApp — and Link Mailer, a cold-email engine that researches each lead and writes personalized outreach. Both products are designed to feel like trusted teammates rather than generic chatbots.
What languages does Link AI support?
Link Voice is built Hebrew-first with native support for English and Arabic, and handles real-world Hebrew-English code-switching mid-sentence — the way Israelis actually talk. Link Mailer writes fluent business Hebrew and English, and detects which language a prospect prefers from their LinkedIn and company signals. We do not bolt translation on top of an English model; we tune for Israeli phonetics, idioms and call patterns from the ground up.
Where is Link AI based?
Link AI is headquartered in Tel Aviv, Israel. We operate as an Israeli company under Israeli law, host data in compliant regions, and ship support in Hebrew and English. Founders and core team are in Tel Aviv; infrastructure is deployed on global cloud (Vercel, AWS, Render) with Israel and EU egress for compliance-sensitive customers.
Who founded Link AI?
Link AI was founded by Ori Mashiach and his co-founder, both with backgrounds spanning Stanford, IDF Unit 8200, Weizmann Institute, Israel's Ministry of Defense and a stint at the White House. Read the full story on our about page. We started Link AI because every Israeli business we talked to was drowning in calls, leads and follow-ups — and existing AI tools either did not speak Hebrew or did not understand local business culture.
Is Link AI compliant with Israeli Privacy Protection Law?
Yes. Link AI operates under the Israeli Privacy Protection Law (Hok Haganat HaPratiut) and the 2024 amendments, alongside GDPR for European customers. Call recordings, transcripts and lead data are encrypted at rest and in transit, access is logged, and customers control retention windows. Our privacy policy details the full data flow, sub-processors and your rights as a data subject.
How do I get started?
The fastest path is the get-started flow, which onboards you in under ten minutes — pick the product, answer a short business questionnaire, and we provision a sandbox agent you can test before going live. For Voice you get a test phone number; for Mailer you get a dry-run campaign. Enterprise customers can also book a guided onboarding by contacting our team directly at office@linkaiil.com.
What's the pricing?
Pricing depends on volume and product. Link Voice is metered per minute of conversation with monthly plans that bundle minutes plus phone numbers; small businesses typically land in the low hundreds of shekels per month, while high-volume call centers pay based on usage. Link Mailer is priced per researched lead and per sent email, with volume discounts. For exact figures matched to your use case, contact us at office@linkaiil.com or request a quote from the enterprise page.
Do you offer a free trial?
Yes. Every new customer gets a sandbox account with enough credits to fully test the agent on real calls or real emails before any payment. The sandbox uses the same models, the same Hebrew tuning and the same integrations as production — only the volume is capped. No credit card is required to start the sandbox.
Can I integrate with my CRM?
Yes. Link AI ships native connectors for HubSpot, Salesforce, Pipedrive, monday.com and Zoho, plus generic webhook and Zapier/Make integrations for everything else. Calls, transcripts, lead enrichments and reply outcomes are pushed in real time so your sales team sees the same picture the AI sees. Custom CRM integrations are available on enterprise plans.
What makes Link AI different from Yappr, Vapi or Voicegenie?
Three things. First, Hebrew-native: we tune the speech pipeline for Israeli phonetics and code-switching, where general-purpose platforms treat Hebrew as a translation afterthought. Second, vertical depth: instead of a generic SDK, we ship pre-tuned agents for clinics, real estate, e-commerce and service businesses with the right vocabulary and call flows out of the box. Third, full-stack: Voice plus Mailer plus WhatsApp share one customer record, so a missed call can trigger a follow-up email automatically. Yappr, Vapi and Voicegenie are excellent general platforms — Link AI is the Israel-market specialist.
How fast is deployment?
Most customers go from sign-up to live agent in 24 to 72 hours. Self-serve businesses can launch a Voice agent in under an hour using our wizard; mid-market deployments with CRM integrations typically take two to three business days. Enterprise rollouts with custom training, multi-location routing and audit reviews run two to four weeks. We do not require you to migrate phone numbers up front — you can forward existing numbers and switch fully once you are satisfied.
Do you support WhatsApp, SMS and phone?
Yes — Link Voice handles inbound and outbound phone calls (with local Israeli and international numbers), WhatsApp Business conversations, and SMS, all from the same agent and the same customer context. A caller who hangs up mid-call can be re-engaged on WhatsApp; a WhatsApp lead can be escalated to a live call. Channels share one conversation log so the customer experience stays consistent.
What kind of business uses Link AI?
Today our customer base is concentrated in four verticals: medical and dental clinics, real estate agencies and developers, e-commerce and DTC brands, and professional services firms (law, accounting, insurance). Sizes range from solo operators handling 30 calls a day up to chains with 50+ locations and call centers running 24/7. If your business loses revenue from missed calls or has a sales team that cannot keep up with outbound, Link AI fits.
How does Hebrew code-switching work?
Israeli speech routinely mixes Hebrew, English and the occasional Arabic word within a single sentence — for example, an architect saying "שלחתי לך את ה-Figma file ב-WhatsApp." Generic transcription engines either drop the English tokens or fail entirely on the switch. Link Voice uses a Hebrew-tuned speech model that recognizes code-switch boundaries at the phoneme level and preserves both languages in the transcript, then responds in matching register. The result is that the agent sounds like an Israeli colleague, not a foreign call center.
Is there an English-only option?
Yes. Link Voice and Link Mailer both support English-only deployments for international customers, US-facing Israeli businesses, and tourism / hospitality use cases. The same agent platform, just configured with English-only ASR, English voices and English email templates. You can also run a single workspace with multiple agents — one Hebrew, one English — and route calls by phone number or by detected language.
About the author
Ori Mashiach is co-founder of Link AI. Background spans Stanford, IDF Unit 8200, Weizmann Institute and Israel's Ministry of Defense. He writes about voice AI, Israeli go-to-market and the practical mechanics of shipping autonomous agents. More about Link AI.